Legal
Rental agreement.
The terms that apply when you reserve and drive a Sierra motorcar. A counter-signed paper agreement is executed at the time of delivery; these terms apply alongside it.
The terms that apply when you reserve and drive a Sierra motorcar. A counter-signed paper agreement is executed at the time of delivery; these terms apply alongside it.
This Vehicle Rental Agreement (“Agreement”) sets forth the terms and conditions under which Sierra Auto Group, Inc. (“Sierra”) rents motorcars to its renters and members. By making a reservation, accepting delivery of a Sierra motorcar, or driving a Sierra motorcar, you (the “Renter”) agree to these terms.
A counter-signed paper rental agreement is executed at the time of vehicle pickup or delivery. The paper agreement supplements and, in the event of conflict, supersedes the terms below for the specific reservation it governs.
To rent a Sierra motorcar, the Renter must:
Reservations are confirmed in writing by our concierge after eligibility has been verified. A deposit equal to fifty percent (50%) of the total reservation amount is due at the time of confirmation. The remaining balance is due at delivery.
At delivery, a refundable security deposit is placed against the Renter's credit card. The amount varies by category:
The security deposit is released within five (5) business days of return, less any documented charges for damage, fuel, mileage overage, citations, or cleaning.
Daily and weekly rates are published on the fleet page and confirmed at booking. Posted rates include:
Mileage overage is billed at the following rates: Executive & Convertible $3 per mile; Grand Touring $5 per mile; Performance $8 per mile. Pre-purchased mile packages are available on request.
Members receive negotiated rates and expanded allowances per the terms of their membership.
Sierra maintains comprehensive commercial insurance on every motorcar in the stable. The Renter's personal auto insurance is primary in the event of an incident; Sierra's coverage is secondary.
The Renter is responsible for all damage to the vehicle during the rental period, regardless of fault, up to the actual cash value of the motorcar. A daily Collision Damage Waiver (CDW) is available at booking and reduces the Renter's exposure to a fixed deductible:
CDW does not cover damage caused by prohibited conduct (see below), in which case the Renter is fully responsible.
Delivery is included within the radius applicable to your reservation or membership tier. The vehicle is delivered detailed, with a full tank of premium fuel (or a full charge for electric and plug-in hybrid models), and is inspected with the Renter at the time of handover.
The Renter must return the vehicle to the agreed location, at the agreed time, in the same condition received, less normal wear. An inspection is performed at return.
Sierra motorcars are reserved for the personal use of the named Renter only. Permitted activities include normal road use within the continental United States, recreational driving, and lawful travel.
The following uses are strictly prohibited and will result in immediate termination of the rental, forfeiture of the security deposit, and full Renter responsibility for any resulting damage or loss:
The vehicle must be returned with the same fuel level as at delivery (typically full). Otherwise, fuel is billed at the local premium rate plus a $50 refueling service fee. Electric vehicles must be returned at the same state of charge.
The Renter is responsible for all tolls, parking fees, traffic citations, and moving violations incurred during the rental period. Sierra charges a $50 administrative fee per citation processed on the Renter's behalf, in addition to the underlying ticket amount.
Standard detailing is included in every return. Excessive interior soiling (significant food residue, spills, mud, sand, animal hair beyond normal grooming) incurs a cleaning fee between $250 and $1,000 depending on severity. Smoke residue triggers a mandatory $500 deep-detail fee.
Cancellations made more than seventy-two (72) hours before the start of the reservation receive a full refund of the deposit. Cancellations made within seventy-two hours of start time are subject to a one-day rental charge. Same-day cancellations forfeit the full deposit.
Members are governed by the cancellation terms specific to their membership tier. Force majeure events (severe weather, named storms, road closures, government orders) are accommodated case by case and typically result in a re-booking offer rather than forfeiture.
In the event of a mechanical issue, the Renter must contact the Sierra concierge immediately (the direct line is in every glovebox). Sierra will dispatch roadside assistance or a replacement vehicle as quickly as possible. The Renter may not authorize repairs to the vehicle without prior written consent.
In the event of an accident, theft, or any incident involving the vehicle:
Failure to follow these steps may void insurance coverage and result in the Renter being fully responsible for damages.
For lost keys, the replacement fee ranges from $500 to $2,500 depending on the make and model.
The Renter agrees to indemnify, defend, and hold harmless Sierra Auto Group, Inc., its officers, employees, and affiliates from any claims, losses, damages, liabilities, fines, and expenses (including reasonable attorney's fees) arising from the Renter's use of the vehicle, breach of this Agreement, or any prohibited conduct.
To the maximum extent permitted by law, Sierra's total liability under this Agreement is limited to the total amount paid by the Renter for the reservation in question. Sierra is not liable for indirect, consequential, or incidental damages, including lost income, lost time, or inconvenience.
This Agreement is governed by the laws of the Commonwealth of Massachusetts. Any dispute arising from or relating to this Agreement shall be brought exclusively in the state or federal courts located in Worcester County, Massachusetts.
If any provision of this Agreement is found unenforceable, the remaining provisions remain in full effect.
Sierra Auto Group, Inc.
504 Quaker Highway
Uxbridge, MA 01569